faq

HOW LONG WILL IT TAKE FOR MY GIFT BOX TO SHIP?
Olivana gift boxes generally ship within 2-3 business days, however, we will notify you if we are experiencing delays.

HOW DOES SHIPPING WORK?
All orders are fulfilled and shipped out of our Olivana offices, Monday - Friday, 10am - 6pm Pacific Standard Time. Shipping varies depending on your specific needs and location, we encourage everyone to track their orders via our website for quick order tracking updates.

DO YOU SHIP INTERNATIONALLY?
Unfortunately, we do not ship internationally at this time.

IS SHIPPING INCLUDED?
At this time, per-box shipping is an additional cost.

HOW DO I KNOW WHEN MY BOX ARRIVES?

We know how exciting it is to give beautiful gifts! Be sure to track your package via the tracking link sent from our email system. Box arriving earlier than expected? Send us a message and we will add a note on the shipping box to not open until the date specified.

OH NO! WE ENTERED THE WRONG ADDRESS! CAN YOU HELP?
Sorry to hear! We know accidents happen. We're happy to help call carriers, and track down packages the best we can. If the package was shipped to the wrong address due to a customer error, we will gladly ship another package to the right address for a discounted rate.

WILL MY BOX INCLUDE A RECEIPT?
We understand most of our boxes are shipped directly to the recipient and most often are gifts. Their Olivana gift will never include receipts or inventory packing slips.

RETURNS AND EXCHANGES:
Olivana orders are final. However, we know that accidents happen. If you are not satisfied with the way your gift reached its destination, or you have any suggestions, please reach out. Experiencing trouble with your order? Please email us at olivanagifts@gmail.com and we will help you right away.

CAN I INCLUDE A NOTE?
All Olivana gift boxes come with a free handwritten note. All you have to do is tell us what to write in the Gift Message box when ordering each item.

DO YOU MAKE PERSONALIZED CLIENT GIFTS?
We do! We love working together to create the perfect gift that best reflects your work and brings your brand to life. We are happy to ship your client gifts right to you all in one order, or directly to your clients. We have a minimum order of 12 gifts for personalized/branded gifts.

DO YOU MAKE PERSONALIZED CORPORATE GIFTS?
Yes! We will work with you to create just the right gift that is perfect for your brand and/or event. Send us a note at olivanagifts@gmail.com or use the contact form for quicker access – Excited to hear more!

DO YOU MAKE WEDDING/BRIDAL PARTY OR SOUVENIR GIFT BOXES?
We do! We love creating beautiful and memorable wedding/bridal party gifts that are customized to you and your loved one. We can also create custom wedding favor arrangement bars for your special day - the options are endless! You can either send us an email to olivanagifts@gmail.com or drop us a note via our contact form.

DO YOU MAKE CUSTOM GIFTS?
Can’t find that special gift you are looking for? No problem, we are happy to work with you and help find exactly what you are looking for. Please send us a note via our contact form or email olivanagifts@gmail.com we’ll make sure they love it!

WHAT SIZE ARE YOUR BOXES?
Our boxes are sized 8in x 8in x 4in. They are filled with crinkle paper before products are added and then wrapped with a dusty rose colored bow. Each box is then placed inside of a heavy duty mailer box sized 12in x 12in x 6in and filled with more crinkle paper for protection. Labels are placed on the exterior of the mailer box and sent on their way!

WE'D LOVE OUR BRAND TO BE PART OF YOUR GIFT BOXES! HOW CAN I GET IN TOUCH?

We love supporting other businesses! If your product fits our brand, we’d love to hear all about your story and how we can work together. Send us a note to olivanagifts@gmail.com.